Sales professionals must try their level best to satisfy customers for them to come back again to their organization. What is After Sales Service? After sales service refers to various processes which make sure customers are satisfied with the products and services of the organization.
Library's Training and Development Blog As a brief review of terms, training involves an expert working with learners to transfer to them certain areas of knowledge or skills to improve in their current jobs.
Development is a broad, ongoing multi-faceted set of activities training activities among them to bring someone or an organization up to another threshold of performance, often to perform some job or new role in the future.
Typical Reasons for Employee Training and Development Training and development can be initiated for a variety of reasons for an employee or group of employees, e. When a performance appraisal indicates performance improvement is needed To "benchmark" the status of improvement so far in a performance improvement effort As part of an overall professional development program As part of succession planning to help an employee be eligible for a planned change in role in the organization To "pilot", or test, the operation of a new performance management system To train about a specific topic see below Typical Topics of Employee Training Communications: The increasing diversity of today's workforce brings a wide variety of languages and customs.
Computer skills are becoming a necessity for conducting administrative and office tasks. Increased competition in today's global marketplace makes it critical that employees understand and meet the needs of customers.
Diversity training usually includes explanation about how people have different perspectives and views, and includes techniques to value diversity Ethics: Today's society has increasing expectations about corporate social responsibility.
Also, today's diverse workforce brings a wide variety of values and morals to the workplace. The increased stresses of today's workplace can include misunderstandings and conflict. Training can people to get along in the workplace.
Safety training is critical where working with heavy equipmenthazardous chemicals, repetitive activities, etc.
Sexual harassment training usually includes careful description of the organization's policies about sexual harassment, especially about what are inappropriate behaviors.
General Benefits from Employee Training and Development There are numerous sources of online information about training and development. Several of these sites they're listed later on in this library suggest reasons for supervisors to conduct training among employees.
Increased job satisfaction and morale among employees Increased employee motivation Increased efficiencies in processes, resulting in financial gain Increased capacity to adopt new technologies and methods Increased innovation in strategies and products Reduced employee turnover Enhanced company image, e.
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